8939936313

Terms & Conditions

Terms and Conditions of My Dear Cakes:

  1. We CANNOT commit any fix time for delivery as mentioned in Special Instructions or otherwise.
  2. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
  3. The above product will be delivered only in the Chennai mentioned in the List of Serviceable areas.
  4. We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
    • Delivery not done due to wrong address.
    • Recipient not available.
    • Premises locked.
    • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
    • Recipient refused the products.
    • Delivered the product at the Gate/ Reception/ Neighbor.
  5. Please note that Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
  6. No Deliveries on National Holidays.
  7. All Cakes will be of Fresh Cream untill and unless it is specified to be of Fondant Cream.
  8. All 1KG Cakes will be matching only 70-80% as shown in picture. 
  9. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
  10. We reserve the right to substitute the cake color or other products with equal or higher value in case of non availability of the desired product.
  11. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
  12. No change in instructions can be entertained before 2 working hours of the date of delivery and acknowledged by our Customer support team.
  13. Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.
  14. In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers.
  15. We will not entertain any complaint for perishable products like cake etc. after 48 hours from the time of delivery
  16. Proof of delivery will be provided in case of any dispute in delivery.
  17. For non-perishable commodities, respective brand owners will be responsible for the quality of product.
  18. Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be seeked from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs., it shall be assumed that s/he has agreed to the delivery of the alterante product.
  19. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request to our Customer support team.
  20. While placing an order, please provide us with the following information for delivery at Hotel / Hospital.

    Hotel
  • Full address of the hotel.
  • Room No.
  • Telephone number of the hotel.
  • Name of Tour company, if applicable.
            Hospital
  • Full address of the hospital.
  • Ward number or name.
  • Home address of recipient with phone number.
  1. If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
  2. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed/delivered. If the person has checked out of the hotel by delivery date, the order will be assumed as executed/delivered & no refund will be made in such cases.

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessability of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.


* For Midnight Deliveries

  1. Delivery will be made between 11.30 pm to 12.15 am on mentioned / asked delivery date
  2. We deliver on Sundays
  3. The above product will be delivered only in Chennai and the areas are mentioned.
  4. We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
    • Delivery not done due to wrong address.
    • Recipient not available.
    • Premises locked.
    • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
    • Recipient refused the products.
    • Delivered the product at the Gate/ Reception/ Neighbor.
  5. Please note that Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered
  6. No Deliveries on National Holidays.
  7. The image displayed in indicative in nature. Actual product may vary in shape or design or color as per the availability.
  8. Orders received till 6 pm would be only accepted and delivered.
  9. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
  10. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
  11. In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet next day in the same city , details of which is available with our customer support numbers.
  12. We will not entertain any complaint of any order beyond 7 (Seven) days from the date of delivery of the order.
  13. Proof of delivery will be provided in case of any dispute in delivery.

* For Fix Time Delivery

Terms & Conditions for Fix Time Delivery:

  1. We cannot commit sharp/exact time for delivery. Order will be delivered +15 or -15 mins as per selected time.
  2. We required 3 hours lead time.
  3. We deliver on Sundays also.
  4. The above product will be delivered only in Chennai and it is mentioned in the List of Serviceable area.
  5. No deliveries would be done on National Holidays. The delivery of the same would be done on the next working Day.
  6. We would attempt delivery of the items once. Incase the delivery is not executed during the attempt, due to wrong address/recipient not available/premises locked, the customer shall still be charged for the order.
  7. Please note that Cakes and other perishable products are sourced locally at the delivery location.
  8. The image displayed is indicative in nature. Actual product may vary in shape or design or color as per the availability.
  9. Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.
  10. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date and time.

* For Remote Locations & Towns :

Terms & Conditions for Remote Locations & Towns:

  1. All the orders received by 6pm would be delivered on Next Day.
  2. We deliver on Sundays also.
  3. The above product will be delivered only in the Chennai and it is mentioned in the List of Serviceable areas.
  4. No deliveries would be done on National Holidays. The delivery of the same would be done on the next working Day.
  5. We would attempt delivery of the items once. Incase the delivery is not executed during the attempt, due to wrong address/recipient not available/premises locked, the customer shall still be charged for the order.
  6. Please note that Cakes and other perishable products are sourced locally at the delivery location.
  7. The image displayed is indicative in nature. Actual product may vary in shape or design or color as per the availability.
  8. Delivery would be made between 10am to 7pm on all working days.
  9. No time commitment for the deliveries would be entertained.
  10. Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.
 

General Disclaimers:

  1. My Dear Cakes retains the right to refuse any order unconditionally.
  2. All claims are subject to the jurisdiction of Court at Chennai, India only.
  3. If My Dear Cakes is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
  4. My Dear Cakes has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, My Dear Cakes or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.
  5. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.​
  6. Genunity of information & interest of making payments:
    1. The customer promises that the information provided to My Dear Cakes is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
    2. The customer agrees to defend indemnity & hold My Dear Cakes and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them My Dear Cakes may modify this agreement from time to time without giving any prior information.
    3. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Cakes are possibly love personified. We wouldn’t be describing anything less for these master class visuals than the term ‘love’. It is imperative from the demands of such bakery items that people across the globe celebrate any and every occasion with the cutting of a cake, big or small. At ‘My Dear Cakes’, we have a strong team of experts in dessert making and baking processes. Our aim has been therefore the arousal of interest in our products, based on various marketing strategies, immaculate photographs and online presence and to give people in Chennai some of the best tastes in cake recipes.

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